How developing your emotional intelligence can make a difference in the workplace

The workplace opens up many daily challenges to us such as meeting deadlines, making decisions and completing tasks. But how often are we held back by problems caused by pressure, poor communication and unclear objectives? Many employees are under-performing due to a lack of self-confidence, demotivation and anxiety.

This is where emotional intelligence can really make a difference. It’s not about suppressing our emotions but instead working with them in an intelligent way in order to cope with these challenges.

Self-awareness - employees need to understand themselves and their own emotions before they can truly understand other people’s emotions. Starting with the development of self-awareness, employees can quickly develop a deeper understanding of the everyday emotions they experience.

Expressing emotions - often poor communication between workers is caused by a failure in people expressing themselves clearly. However, they have a much better chance of being understood when they learn to express their emotions clearly - for example being assertive without becoming dominant or passive.

Interpersonal relationships - developing an understanding of our work colleagues’ emotions helps us to communicate with them more effectively. This results in better team harmony and increased productivity.

Making decisions - frequently bad decisions are made by irrational and impulsive thinking, sometimes combined with negative emotions such as anxiety and stress. Emotional intelligence is about realising these factors and knowing how to focus positively towards the best outcome.

Dealing with stress - coping with the pressures of our jobs and keeping things in perspective. It’s important for employees to stay focused and resilient and learn to grow in a controlled way.

Generating emotional self-awareness is the foundation in order to gain sufficient emotional intelligence to help recognise and manage our emotions. An assessment called the EQ-i 2.0 can provide valuable emotional self-awareness, enhancing how we cope with challenges and develop social relationships. The EQ-i 2.0 is a self-questionnaire taking around 15-20 minutes to complete online. The output reports are used to diagnose an individual’s emotional intelligence in 15 different areas. These results are then used to provide feedback and coaching to show employees how to develop their emotional intelligence. This can be either individually or as part of a development programme.

Using the EQ-i 2.0 to develop employee emotional intelligence can increase overall productivity by ensuring employees are equipped when dealing with workplace stress, work-related relationships and cooperating with colleagues from all levels of the work pyramid.

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