What are the most important skills someone needs to be hired or receive a promotion? The exact answer will differ based on your organisation, but more often than not it is a person’s technical ability, previous experience or expertise that gets them the job. And while all of these are necessary, our focus on technical capabilities runs the risk of us neglecting the equally important ‘soft skills’.

Emotional intelligence focuses on using emotions in an intelligent and meaningful way and is an important contributor towards workplace...

Picture this. With the many benefits well documented, you have decided to prioritise emotional intelligence in your workplace. You design...