What is Emotional Intelligence?
Emotional Intelligence is defined as a set of emotional and social skills that collectively establish how well we:
perceive and express ourselves
develop and maintain social relationships
cope with challenges
use emotional information in an effective way
Every day, we face a variety of challenges in the workplace: making decisions, meeting deadlines and completing tasks. But how often are we held back by problems caused by pressure, poor communication and unclear objectives? Many employees are under-performing due to a lack of self-confidence, demotivation and anxiety.
This is where emotional intelligence can really make a difference. It’s not about suppressing our emotions but instead working with them in an intelligent way.
Psysoft consultant, Nina Muir explains emotional intelligence
Components of Emotional Intelligence
Self-awareness - employees need to understand themselves and their own emotions before they can truly understand other people’s emotions. Starting with the development of self-awareness, employees can quickly develop a deeper understanding of the everyday emotions they experience.
Expressing emotions - often poor communication between workers is caused by a failure in people expressing themselves clearly. However they have a much better chance of being understood when they learn to express their emotions clearly - for example being assertive without becoming dominant or passive.
Interpersonal relationships - developing an understanding of our work colleagues’ emotions helps us to communicate with them more effectively. This results in better team harmony and increased productivity.
Making decisions - often bad decisions are made by irrational and impulsive thinking, sometimes combined with negative emotions such as anxiety and stress. Emotional intelligence is about realising these factors and knowing how to focus positively towards the best outcome.
Dealing with stress - coping with the pressures of our jobs and keeping things in perspective. It’s important for employees to stay focused and resilient and learn to grow in a controlled way.