Emotional Intelligence 

What is Emotional Intelligence?

Emotional Intelligence is defined as a set of emotional and social skills that collectively establish how well we:

  • perceive and express ourselves

  • develop and maintain social relationships

  • cope with challenges

  • use emotional information in an effective way

Every day, we face a variety of challenges in the workplace: making decisions, meeting deadlines and completing tasks. But how often are we held back by problems caused by pressure, poor communication and unclear objectives? Many employees are under-performing due to a lack of self-confidence, demotivation and anxiety.


This is where emotional intelligence can really make a difference. It’s not about suppressing our emotions but instead working with them in an intelligent way.

Psysoft consultant, Nina Muir explains emotional intelligence

Components of Emotional Intelligence

Self-awareness - employees need to understand themselves and their own emotions before they can truly understand other people’s emotions. Starting with the development of self-awareness, employees can quickly develop a deeper understanding of the everyday emotions they experience.


Expressing emotions - often poor communication between workers is caused by a failure in people expressing themselves clearly. However they have a much better chance of being understood when they learn to express their emotions clearly - for example being assertive without becoming dominant or passive.


Interpersonal relationships - developing an understanding of our work colleagues’ emotions helps us to communicate with them more effectively. This results in better team harmony and increased productivity.


Making decisions - often bad decisions are made by irrational and impulsive thinking, sometimes combined with negative emotions such as anxiety and stress. Emotional intelligence is about realising these factors and knowing how to focus positively towards the best outcome.


Dealing with stress - coping with the pressures of our jobs and keeping things in perspective. It’s important for employees to stay focused and resilient and learn to grow in a controlled way.

Assessment of Emotional Intelligence

For either recruitment or employee development, we provide EI assessment using the EQ-i 2.0. The assessment is administered online and, after it has been completed, we provide the computer-generated report.

Developing your Emotional Intelligence

This interactive online course helps employees to gain an understanding of EI and how they can develop it in the workplace. It can be taken standalone or integrated into an existing development programme.

EQ-i 2.0 &

EQ 360 Certification

Become a qualified practitioner in the world's leading EI assessments, the EQ-i 2.0 and EQ 360 which are ideal for coaching and leadership development. Our certification takes place either in the classroom or online.

Psysoft Ltd

26-27 West Street

Horsham, West Sussex

RH12 1PB

Registration Number: 6836927

VAT Number: 975293477

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