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Emotional Intelligence 

What is Emotional Intelligence?

Every day, we face a variety of challenges in the workplace, such as meeting deadlines, making decisions and completing tasks under pressure. Many employees are under-performing due to problems caused by a lack of self-confidence, poor communication, interpersonal conflicts, demotivation and anxiety.

This is where emotional intelligence can really make a difference.


Emotional Intelligence refers to a specific form of intelligence which is centred around using emotional information in a meaningful way. This includes the way we understand and communicate our own emotions, how we perceive the emotions of others and how we make decisions. It’s not about suppressing our emotions but instead working with them in an intelligent way to help us navigate everyday life.

Learn more about emotional intelligence by downloading our brochure.

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Why is Emotional Intelligence (EI) important?

Emotional intelligence is proven to be a key indicator of performance and development potential in the workplace. Focusing on emotional intelligence can help you and your employees to:

Increase self-awareness

Improve wellbeing and resilience

Enhance communication

Promote a positive work culture

Develop effective leadership skills

Build team relationships and engage with colleagues

Successfully navigate organisational change

Make decisions in emotionally charged situations

Models of Emotional Intelligence

Emotional intelligence (EI) can be defined in a number of different ways. Below are two well-known models of EI:

The EQ-i 2.0

This trait based model defines emotional intelligence as a set of emotional and social skills that collectively establish how well we: perceive and express ourselves, develop and maintain social relationships, cope with challenges and use emotional information in an effective and meaningful way.

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According to the Mayer and Salovey model, emotional intelligence is the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge and to regulate emotions so as to promote emotional and intellectual growth. 


Emotional Intelligence Products

EQ-i 2.0 & EQ 360 Assessments

The EQ-i 2.0 & EQ 360 assessments provide an overall snapshot of an individual's emotional intelligence and can be used in recruitment, coaching and development.

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EQ-i 2.0 & EQ 360 Certification

Our EQ-i 2.0 & EQ 360 certification course is delivered by experienced consultants and qualifies you to use and interpret the world's leading emotional intelligence assessments.


EQ Extra Development Videos

EQ Extra is a series of 15 bitesized, animated videos designed to help people explore and develop each area of their emotional intelligence in the workplace.

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Feedback Toolkit

The Feedback Toolkit offers additional support and guidance to help you interpret reports, facilitate feedback sessions, and overcome common feedback challenges. 

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Managing Emotions Workshop

The Managing Emotions Workshop is a set of fully customisable materials designed to help you deliver your own workshop on emotional intelligence.


Emotionally Effective Leader Workshop

The Emotionally Effective Leader Workshop provides a set of engaging resources to help you facilitate a workshop on effective leadership and emotional intelligence.


MSCEIT Assessment & Certification

The MSCEIT is an ability based measure of emotional intelligence and provides objective data for use in both recruitment and development settings.

If you would like to learn more about emotional intelligence and the products and services we offer, please contact us.

Read our latest blogs on emotional intelligence

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